Module 10: Management Tools of the Trade

Module 10: Management Tools of the Trade

This course is part of the Certified Aesthetic Practice Program. 

Business technology is not always top of mind for a healthcare provider – but you can’t operate your practice efficiently and effectively without a suite of tools that will enable optimal performance. This session will walk you through available practice management tools, programs, and software, as well as the pros and cons, to ensure your patient information is consistently collected and protected, and your practice is optimally managed.  You will also learn about the role of software consultants and when it is likely best to have one on board. 

This module will cover:
• EMR systems and platforms
• Inventory management and control systems
• Patient scheduling and accounting software
• Insurance integration
• And more

Paul S. Nassif, MD, FACS (Moderator)

Facial Plastic and Reconstructive Surgeon


Dr. Paul Nassif is a world-renowned Facial Plastic and Reconstructive Surgeon operating a large. successful practice in Beverly Hills Ca. and Medical Spas in Beverly Hills, CA and Manchester, UK. He is Star of E!’s Botched, a reality show that airs in 166 countries that highlights his expertise as he remedies the most extreme plastic surgeries gone wrong. Specializing in Facial Plastic Surgery and Rhinoplasty, Dr. Paul Nassif is an internationally celebrated Facial Plastic and Reconstructive Surgeon whose pioneering techniques have gained worldwide acclaim from his patients, his peers, and the media.  Dr. Nassif’s esteemed background allows him to treat patients with even the most critical, complex cases, leading to him being known as the facial plastic surgeon who is “Trusted with Faces Worldwide®”.

Randy Torban

Senior Practice Analyst


Randy has spent the past 15 years identifying, creating, and enhancing workflows, identifying raw data trends and translating them into actionable KPIs for retail and health care companies of all sizes. Currently, Randy serves as Senior Practice Analyst for Symplast, the mobile EHR/practice management platform designed specifically for plastic surgery and medical spas. With a focus on maximizing the patient's experience, Randy regularly presents best practices to help medical business owners increase revenue and enhance the patient experience.

Malita Scott


ECG Management Consultants

Known as a trusted adviser, seasoned management consultant, and national performance transformation leader, Malita is an innovation driver with exceptional business and process improvement acumen. Malita has shown demonstrable success in redesigning care delivery models, including applying alignment strategies, organizational redesign, and operational optimization (workflow redesign, revenue enhancement, and expense reduction strategies).

Malita’s expertise in working with healthcare organizations is of tremendous value to her clients at a time when the traditional boundaries between acute and ambulatory care settings are being redrawn. Malita has devoted her career to helping ambulatory providers improve performance, enhance patient care, optimize workflows, and lower costs. She has led health systems through major transitional change, including organizational turnarounds and alignment transactions, and clients value her ability to build strong relationships and navigate complex environments. Malita has helped her clients position for success under healthcare reform, including identifying opportunities to establish clinical integration and value-based ambulatory networks. She has worked with her clients to create highly efficient, patient-centered ambulatory care settings and has helped a number of organizations achieve multimillion-dollar savings. Malita’s experience spans multispecialty adult and pediatric hospitals in both community and academic settings.

Alex Muckerman

Senior Manager

ECG Management Consultants

Alex is an accomplished healthcare management consultant and business professional with more than eight years of combined experience in ambulatory strategy, medical group operations, and concierge medicine practice models. He has a passion for studying research-driven business theory and adds value to partnering healthcare providers by applying proven operational best practices to meet patient demands and generate financial returns.

Alex is a senior leader of ECG’s Ambulatory Performance Transformation practice and specializes in conducting data-driven ambulatory enterprise performance evaluations and improvement opportunity assessments for healthcare providers seeking to grow their market position, enhance provider engagement, increase patient access, improve resource efficiencies, innovate their revenue models, and optimize their cost structure.

Alex also co-leads ECG’s Membership Medicine Service Line advisory team. He prides himself on staying abreast of private direct medicine industry trends to maintain keen foresight into the competitive landscape of the transforming US healthcare marketplace. Alex has demonstrated his expertise on patient-centered practice models by designing and implementing customized concierge medicine and advanced primary care business models for health systems and medical groups.


Virtual Course
09/27/2022 at 10:00 AM (EDT)  |  Recorded On: 09/27/2022
09/27/2022 at 10:00 AM (EDT)  |  Recorded On: 09/27/2022
5 Questions
5 Questions You must complete the survey in order to access the exam.
12 Questions  |  2 attempts  |  15/18 points to pass
12 Questions  |  2 attempts  |  15/18 points to pass
Credit Issued
1.00 Certified Aesthetic Practice Program credit  |  No certificate available
1.00 Certified Aesthetic Practice Program credit  |  No certificate available